Turn Unhappy Diners Into Loyal Regulars
Restaurants lose $1.6M annually to unresolved complaints. GoodAgain catches issues at the table — before they become 1-star reviews.
← Back to IndustriesAverage resolution rate
Reduction in negative reviews
Repeat visit increase
How It Works for Restaurants
Three simple steps to transform your customer complaints
Customer Scans QR
Place QR codes where customers interact with your business.
AI Resolves the Issue
GoodAgain's AI identifies the problem and offers the right resolution instantly.
You Track & Improve
See trends, measure satisfaction, and continuously improve your service.
Built for Restaurants
Features tailored to your specific challenges
Table-side QR Resolution
Guests scan a QR code at the table to report issues instantly — cold food, long waits, or wrong orders get flagged before they leave.
Smart Compensation Engine
Automatically offer the right recovery — a free dessert for a minor issue, a comped meal for a major one. No manager approval needed.
Kitchen & Staff Alerts
Real-time notifications to front-of-house and kitchen staff so problems get fixed during the meal, not after.
Review Intercept
Catch negative sentiment before it reaches Google or Yelp. Resolve privately and turn would-be critics into advocates.
Multi-Location Dashboard
Compare complaint trends across locations. Identify underperforming kitchens, recurring menu issues, or staffing gaps.
Where to Place Your QR Codes
Strategic placement ideas for maximum feedback capture
Table tents
Place QR codes on every table so guests can report issues without flagging a server.
Check presenters
Include a QR code with the bill — catch feedback at the moment of truth.
Restroom signage
Guests often reflect on their experience here. Capture feedback in a private moment.
Takeout bags
Printed QR on bags lets delivery and takeout customers report issues from home.
Real-World Scenarios
See how GoodAgain handles common restaurants complaints
The Cold Food Complaint
A diner receives a lukewarm steak. Instead of stewing in frustration, they scan the table QR code, describe the issue, and within 2 minutes the kitchen fires a fresh one — plus a complimentary appetizer. They leave a 5-star review.
The Long Wait
A party of six waits 45 minutes past their reservation. GoodAgain detects the delay, auto-sends an apology with a 20% discount on their bill. The host thanks them personally. They book again next week.
The Allergy Scare
A guest discovers an allergen in their dish. Staff are alerted immediately, the meal is replaced, and the guest receives a personal follow-up email from the manager with a gift card. A potential lawsuit becomes a loyal customer.
“We went from 3.8 to 4.6 stars on Google in four months. GoodAgain catches the problems we used to miss entirely.”
Maria Santos
General Manager, Bella Cucina Italian Kitchen
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