Ziggby Group, LLC — DBA: GoodAgain
Last Updated: August 2026
Welcome to GoodAgain! These Terms of Service (“Terms”) govern your use of the GoodAgain mobile application and web platform (collectively, the “Service”) operated by Ziggby Group, LLC, doing business as GoodAgain. By accessing or using our Service, you agree to be bound by these Terms.
To use our Service, you must be at least 13 years of age. If you are under 18, you represent that you have your parent or guardian's permission. You must have the legal capacity to enter into binding agreements.
Businesses must be legitimate, legally registered entities or otherwise authorized to conduct business in their jurisdiction.
When creating a Business account, you agree to provide accurate information, maintain account security, and accept responsibility for all activities under your account. One subscription covers a single primary business location. Additional locations require a per-location add-on fee.
Business account owners may invite team members with designated roles (owner, manager, staff, viewer). The account owner is responsible for all actions taken by team members and managing their access.
Customers access the Service by scanning QR codes or visiting complaint submission pages. You agree to provide truthful information and not create multiple accounts to circumvent complaint limits.
GoodAgain provides a platform that connects customers with businesses to resolve complaints and issues. The Service includes:
AI features are provided for assistance only. AI-generated content may contain errors or inaccuracies. Users should exercise their own judgment and verify AI outputs.
Businesses may enable a Birthday Club feature that allows customers to provide their birthday (month and day only) in exchange for an annual birthday reward. By signing up:
Businesses may send automated review prompt emails inviting you to share feedback about your visit. These emails may include links to third-party review platforms. GoodAgain is not responsible for the content or policies of third-party review platforms.
Some Businesses may offer a spin-to-win feature for reward selection. The odds and prizes are determined by each Business. GoodAgain does not guarantee any specific outcome.
Some Businesses may offer an interactive scratch-to-win card for reward selection. By participating:
Businesses may enable a referral program that allows existing customers to refer friends. By participating:
Businesses may operate Kiosk Mode, an on-premise tablet feedback station. Where a Business offers this:
A Business, or a Sponsor funding that Business’s kiosk, may run a prize drawing in which visitors who leave an email address are entered and one winner is selected at random. Where a drawing is offered:
Customers may NOT:
Businesses may NOT:
GoodAgain owns all rights to the Service including software, trademarks, and designs. You retain ownership of Content you submit and grant GoodAgain a license to use it to provide and improve the Service. By using the Service, you also grant us the right to use anonymized and aggregated data to train and improve our AI models.
All Content must be truthful, accurate, legal, and respectful. You may not submit content that is false, harmful, threatening, harassing, or that infringes on third-party rights. We reserve the right to remove any Content that violates these Terms.
Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference.
GoodAgain Business Alerts.
GoodAgain Business Alerts is a transactional SMS notification service that alerts business owners, managers, and designated staff members when a customer submits a complaint or issue at their business through the GoodAgain platform. These messages enable timely resolution of customer concerns.
By opting in, you consent to receive the following types of transactional SMS messages:
Message frequency varies based on customer activity at your business. You may receive up to approximately 30 messages per month, though this number may be higher during periods of increased customer activity. Message frequency depends on the volume of customer issues submitted at your business.
Standard message and data rates may apply as determined by your mobile carrier. GoodAgain does not charge any additional fees for SMS notifications.
You may opt in to receive SMS alerts by providing your phone number and checking the consent checkbox during account setup or in your notification settings at goodagainapp.com. You may also opt in by texting START to our designated number. By opting in, you confirm that you are the owner or authorized user of the mobile number provided and that you agree to these SMS terms.
You may opt out of SMS notifications at any time by any of the following methods:
Upon opting out, you will receive a one-time confirmation message acknowledging your request. No further SMS messages will be sent to your number unless you re-subscribe by texting START.
If you need assistance with GoodAgain SMS notifications, you may:
Carriers (including but not limited to AT&T, Verizon, T-Mobile, U.S. Cellular, and all other mobile carriers) are not responsible or liable for delayed or undelivered messages. GoodAgain is not responsible for messages that are delayed or not delivered due to carrier network issues, device incompatibility, or circumstances beyond our reasonable control. Delivery of SMS messages is subject to effective transmission by your mobile carrier.
SMS notifications are supported on most major U.S. carriers including AT&T, Verizon, T-Mobile, and others. Carrier support is subject to change without notice.
Your phone number and SMS data are handled in accordance with our Privacy Policy. We do not share or sell your phone number, mobile opt-in data, or consent information with third parties or affiliates for their marketing or promotional purposes.
If you have questions about these SMS terms, please contact us at support@goodagainapp.com or visit goodagainapp.com.
THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE. GOODAGAIN IS A PLATFORM THAT FACILITATES COMMUNICATION; WE ARE NOT A PARTY TO DISPUTES BETWEEN CUSTOMERS AND BUSINESSES.
GoodAgain is a general customer service feedback platform. It is not a covered entity or business associate under the Health Insurance Portability and Accountability Act (HIPAA). Customers interacting with healthcare businesses through GoodAgain should not submit protected health information (PHI) as defined by HIPAA, including but not limited to medical records, diagnoses, treatment details, prescriptions, test results, or insurance information.
The Service is intended solely for general service feedback such as wait times, staff interactions, billing inquiries, and facility conditions. GoodAgain assumes no liability for PHI voluntarily submitted by customers. Healthcare businesses using GoodAgain are solely responsible for ensuring their use of the platform complies with all applicable healthcare privacy regulations, including HIPAA.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GOODAGAIN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF AMOUNTS YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM OR $100.
Before filing any formal claim, you agree to attempt informal resolution by contacting us at legal@goodagain.ai for at least 30 days. Unresolved disputes will be settled through binding arbitration administered by the American Arbitration Association in Oakland County, Michigan.
YOU AGREE THAT CLAIMS MAY ONLY BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS PART OF A CLASS ACTION.
These Terms are governed by the laws of the State of Michigan.
Customers may stop using the Service at any time. Businesses may cancel their subscription through Settings. We may suspend or terminate access for violation of these Terms, fraudulent activity, non-payment, or other reasons. Upon termination, your right to use the Service ceases and we may delete your data in accordance with our Privacy Policy.
We may modify these Terms at any time. We will notify you of material changes by email and/or notice within the Service. Continued use after changes constitutes acceptance.
Email: legal@goodagain.ai
Mailing Address: Ziggby Group, LLC, Attn: Legal, 41000 Woodward Ave. Suite 350 E., Bloomfield Hills, MI 48304
By using GoodAgain, you acknowledge that you have read, understood, and agree to these Terms of Service.