Ziggby Group, LLC — DBA: GoodAgain
Last Updated: March 2026
1. Introduction
Ziggby Group, LLC, doing business as GoodAgain (“we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, web platform, and related services (collectively, the “Service”).
By using GoodAgain, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.
Company Address: 41000 Woodward Ave. Suite 350 E., Bloomfield Hills, MI 48304
Jurisdiction: Ziggby Group, LLC is incorporated in the State of Michigan, United States.
2. Information We Collect
2.1 Information You Provide Directly
For Customers:
•Contact Information: Email address (for verification and communication); phone number (optional, provided only when you request escalation to management); name (optional, provided when signing up for rewards or birthday programs)
•Birthday Information: Birthday month and day (provided when you sign up for a business's Birthday Club program). We do not collect your birth year.
•Complaint Content: Text descriptions of your issue, transcribed voice messages, and any images you upload (receipt photos, issue photos)
•Communication History: Messages exchanged through our AI-powered chat system
•Referral Information: Referral codes you generate, referral links you share, and the email addresses of friends you refer (used to track referral rewards and prevent duplicate referrals)
For Business Users:
•Account Information: Business name, address, phone number, and email address
•Team Member Information: Names, email addresses, and roles of staff members you add to your account
•Payment Information: Billing details processed securely through our payment processor (we do not store full credit card numbers)
•Business Customization: Logo, branding colors, review URLs, and operational settings
2.2 Information Collected Automatically
•Device Information: Device type, operating system, and device fingerprint (a unique identifier generated from your device characteristics for fraud prevention purposes)
•Usage Data: Features used, time spent on the Service, interactions with the chat system, and QR code scan activity
•Log Data: IP address, browser type, pages visited, and error logs
•Analytics Data: Aggregated and anonymized usage patterns
2.3 Cookies and Tracking Technologies
•Session Cookies: Essential cookies that enable core functionality and maintain your login session
•Analytics Cookies: Cookies that help us understand how users interact with our Service
•Marketing Cookies: Cookies from advertising platforms that help us deliver relevant advertisements and measure campaign effectiveness
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Service functionality.
2.4 Voice and Audio Data
When you use voice input to describe your complaint, your audio is temporarily processed for transcription. The audio itself is not stored by GoodAgain. Only the resulting text transcription is saved as part of your complaint record.
3. How We Use Your Information
3.1 To Provide and Improve Our Service
•Process and respond to customer complaints through our AI-powered resolution system
•Generate and deliver promotional codes and offers
•Facilitate communication between customers and businesses
•Process subscription payments and manage billing
•Provide customer support
3.2 For AI and Service Improvement
We use complaint data, including conversation patterns and resolution outcomes, to improve our AI systems. This includes fine-tuning our AI models, analyzing complaint patterns, and developing new features based on aggregated user behavior.
3.3 To Communicate With You
•Send transactional emails (verification codes, promo codes, resolution updates)
•Send birthday reward emails with promotional codes when you sign up for a business's Birthday Club
•Send win-back campaign emails reminding you of expiring offers
•Send review prompt emails inviting you to share feedback about your visit
•Send scratch-to-win and spin-to-win prize notification emails with promo codes when you participate in a business's promotional games
•Send referral reward notification emails when a referred friend redeems your referral link
•Send marketing newsletters and digital flyers on behalf of businesses to their customers
•Send automated complaint reminder notifications to business owners and managers
•Send monthly performance summary emails to businesses
•Provide important service announcements and updates
3.4 For Security and Fraud Prevention
We use device fingerprinting and complaint tracking to detect and prevent fraudulent activity.
3.5 For Advertising
We use marketing cookies to deliver relevant advertisements through third-party platforms.
4. How We Share Your Information
4.1 With Businesses (for Customers)
When you submit a complaint to a business through GoodAgain, we share your email address, complaint description, any uploaded images, resolution status, and promo codes issued to you. Your phone number is shared only if you provide it during escalation. Your complaint information is only shared with the specific business you filed the complaint with.
4.2 With Service Providers
We share data with trusted third-party service providers who assist us in operating our Service, including providers of database hosting, payment processing, email delivery, AI-powered responses, error tracking, subscription management, web hosting, QR code generation, and workplace messaging delivery for Live Alert notifications (Slack).
4.3 With Advertising Partners
We share limited information with advertising platforms to measure ad effectiveness. These platforms receive device identifiers, usage data, and conversion events but do not receive your complaint content or personal communications.
4.4 Legal Requirements
We may disclose your information if required by law or in good faith belief that such action is necessary to comply with legal obligations, protect our rights, prevent wrongdoing, or protect public safety.
5. Data Retention
•Complaint Records: Retained for 2 years after resolution, then anonymized
•Inactive Customer Records: Deleted after 1 year of inactivity
•Promo Codes: Expired promo codes may be deleted by businesses after 90 days
•Birthday Data: Retained for as long as the associated business account is active
•Referral Data: Referral codes and referral relationships are retained for as long as the associated business account is active
•Promotional Game Data: Scratch-to-win and spin-to-win participation records (including device identifiers and email) are retained to enforce eligibility limits and for as long as the associated business account is active
•Business Account Information: Retained for subscription duration and 30 days after closure
•Payment Records: Retained as required by law (typically 7 years)
6. Your Rights and Choices
•Access and Portability: You may request a copy of your personal information. Businesses can export data through Settings.
•Correction: You may update your account information or request correction of inaccurate data.
•Deletion: You may request deletion of your account and personal data by contacting us.
Marketing Opt-Out:
•Win-Back Emails: Businesses can disable win-back campaigns in their dashboard settings
•Birthday Reward Emails: Businesses can disable the Birthday Club feature in their dashboard settings
•Review Prompt Emails: Businesses can disable review prompts in their dashboard settings
•Referral Reward Emails: Businesses can disable the referral program in their dashboard settings
•Newsletter/Flyer Emails: Customers can unsubscribe via the link included in each newsletter
•All Marketing Emails: Contact the business directly or email us at privacy@goodagain.ai to opt out
You will continue to receive transactional emails (such as promo code delivery and account notifications) even if you opt out of marketing emails.
7. California Privacy Rights (CCPA)
California residents have rights under the CCPA including the right to know what personal information we collect, the right to delete personal information, the right to opt-out of sale (we do not sell your personal information in the traditional sense), and the right to non-discrimination. To exercise your California privacy rights, contact us at privacy@goodagain.ai.
8. Data Security
We implement industry-standard security measures including encryption in transit (TLS/SSL), encryption at rest, role-based access controls, automated fraud detection, and PII redaction from error logs. However, no method of transmission over the Internet is 100% secure.
9. SMS/Text Message Communications
9.1 Information We Collect
When you opt in to receive SMS notifications from GoodAgain, we collect the following information:
•Your mobile phone number
•Your SMS consent status and the date consent was provided
•Records of SMS messages sent to and received from your number
•Your opt-in and opt-out history
9.2 How We Use Your Information
We use your phone number and related data solely to:
•Send you transactional SMS alerts when customers submit issues at your business
•Send you reminders about unresolved customer issues
•Deliver opt-in confirmation and opt-out acknowledgment messages
•Respond to HELP and STOP keyword requests
9.3 No Sharing or Selling of Mobile Opt-In Data
We do not share, sell, rent, or disclose your phone number, SMS opt-in data, or any mobile-related information to any third parties for their marketing or promotional purposes. Your mobile opt-in data and consent information will not be shared with or sold to third parties or affiliates for their own marketing or promotional use. Your phone number is shared only with our SMS service provider solely for the purpose of delivering messages on our behalf, and they are contractually prohibited from using your information for any other purpose.
9.4 Data Retention
We retain your phone number and consent records for as long as your account is active and you remain opted in to SMS notifications. If you opt out by replying STOP or through your account settings, we will retain a record of your opt-out request to ensure we honor it. Message logs are retained for a period of 90 days for troubleshooting and compliance purposes, after which they are deleted.
9.5 Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your phone number and SMS-related data from unauthorized access, disclosure, alteration, or destruction.
10. Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email and/or notice within the Service. Your continued use after changes constitutes acceptance.
12. Contact Us
Email: privacy@goodagain.ai
Mailing Address: Ziggby Group, LLC, Attn: Privacy, 41000 Woodward Ave. Suite 350 E., Bloomfield Hills, MI 48304