Turn Refund Requests Into Exchanges and Loyalty
Every chargeback costs you $15-$100 in fees. GoodAgain intercepts complaints before they become disputes and turns unhappy buyers into repeat customers.
← Back to IndustriesChargeback reduction
Refund-to-exchange conversion
Repeat purchase rate
How It Works for E-Commerce
Three simple steps to transform your customer complaints
Customer Scans QR
Place QR codes where customers interact with your business.
AI Resolves the Issue
GoodAgain's AI identifies the problem and offers the right resolution instantly.
You Track & Improve
See trends, measure satisfaction, and continuously improve your service.
Built for E-Commerce
Features tailored to your specific challenges
Order Issue Portal
Customers report shipping delays, wrong items, or damaged products through a branded portal — not social media.
Smart Refund Alternatives
Before processing a refund, auto-offer store credit with a bonus, an exchange, or a discount on the next order.
Shipping Complaint Automation
Integrate with carriers to auto-detect late shipments and proactively reach out before the customer even complains.
Product Quality Tracking
Identify which SKUs generate the most complaints. Flag quality issues to sourcing before they become a trend.
Chargeback Prevention
Resolve disputes directly with customers before they escalate to their bank. Save on fees and protect your merchant account.
Where to Place Your QR Codes
Strategic placement ideas for maximum feedback capture
Packing inserts
Every package includes a card with a QR code for instant issue reporting.
Shipping confirmation emails
Embedded feedback link in tracking emails for delivery issues.
Product pages
Post-purchase feedback link on product pages for quality reporting.
Return labels
QR on return forms captures the reason and offers alternatives before the return ships.
Real-World Scenarios
See how GoodAgain handles common e-commerce complaints
The Late Package
A customer's order is stuck in transit for 10 days. GoodAgain detects the delay, proactively emails the customer with an apology and a 15% discount code. The customer uses it to place another order before the first one arrives.
The Wrong Size
A customer receives the wrong size shoe. Instead of requesting a refund, GoodAgain offers a free exchange with expedited shipping plus a $10 credit. The customer keeps both pairs.
The Damaged Arrival
A package arrives crushed. The customer uploads a photo via the GoodAgain portal, and a replacement ships same-day with a handwritten apology card. They become a brand advocate on Reddit.
“Our chargeback rate dropped 58% in three months. Customers actually prefer resolving issues through GoodAgain over calling their bank.”
Rachel Liu
Head of CX, Drift & Co. Online Store
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